Refund policy

Kat Tilley Bespoke Skin Care Returns Policy

At Kat Tilley Bespoke Skin Care, we are committed to ensuring your satisfaction with our skincare products. If you are a skincare client purchasing from us, please review our returns policy below:

30-Day Return Policy for Unopened Items: We understand that circumstances may arise where you need to return unopened items. Therefore, we offer a 30-day return policy for unopened products from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Return Process:

1. Please contact our customer service team at enquiry@kattilleybespokeskincare.com within 7 days of receiving your order to initiate the return process.
2. Provide your order number, the reason for the return, and details of the items you wish to return.
3. Our customer service team may, at our sole discretion, provide you with a return authorisation and further instructions on how to proceed.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the items.

Refund Processing: Refunds will be processed within 7-10 business days after we receive the returned items and verify their condition. The refund will be issued to the original payment method used for the purchase.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at enquiry@kattilleybespokeskincare.com and we may, at our absolute discretion, arrange for a replacement or refund.

Thank you for choosing Glo Skin Beauty UK&I. If you have any questions or concerns about our returns policy, please feel free to reach out to our customer service team.

Note: This returns policy is subject to change without notice. Please check our website for the most up-to-date information.